Saloon Car:
Capacity is 3 passengers inclusive of children and infants, with no more than 2 standard cases and plus hand carry. Additional passengers / luggage will require additional cars to be booked.
Estate Car:
Capacity is 4 passengers inclusive of children and infants, with no more than 4 standard cases in total. Additional passengers / luggage will require additional cars to be booked
MPV/Van:
Capacity is 5 passengers inclusive of children and infants, with no more than 5 standard cases and plus hand carry. Additional passengers / luggage will require additional cars to be booked.
Non-account customers:
Non Account customers can pay by cash,by chq OR by Credit Cards.Note: £5 or 10% (whichever is greater) additional charges will apply for payments made by Credit card OR Paypal. and we will be pleased to open an account for your convenience for any future work you may ask us to undertake.
Accounts:
Account customers will be invoiced and payment is required by the 28th of the month following the month of invoice.
For weddings:
We require a non-refundable deposit to secure the booking. The amount required may vary, depending on which vehicle is required, the date of the wedding and the area where the wedding will take place.
No Show Off:
Full charge will be made for no show off.
Credit Cards / Paypal Payments:
£5 or 10% (whichever is greater) additional charges will apply for payments made by Credit card.
Route:
Our Chauffeur will choose a route using his experience & knowledge of local conditions. He will be happy to accept an alternative route as requested by his passenger, however should this result in extra miles or time; an extra charge may be levied. When operating in a busy metropolis such as London, even with the best planning, unforeseen circumstances may occur. We will not accept responsibility for any late arrivals, delays or consequential losses incurred by exceptional traffic difficulties, unpredictable incidents, accidents, mechanical breakdown, acts of God or events beyond our control.
Best Practice:
We endeavor to provide the highest standards of safety and service. Each vehicle is maintained in strict accordance with Public Carriage Office regulations and manufacturer’s recommendations. Each Chauffeur complies with the laws and regulations as laid down by the Metropolitan Police (or corresponding authority), The Ministry of Transport and the DVLA.
Parking and other Laws:
We reserve the right to refuse to wait in UN designated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred. All our chauffeurs abide by the current laws and regulations governing speed restrictions and will not break these. Under very exceptional circumstances where it may be required to travel faster than the speed restriction in place, this will done at the discretion of the chauffeur and any fines and expenses incurred will the sole responsibility of the hirer.
Passenger’s Responsibilities:
Our Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Under no circumstances will the vehicle carry more passengers than the insurance for that vehicle allows for. Should passenger cause damage to a vehicle we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by the passenger’s actions.
Small Children:
For Health and Safety reasons City Chauffeur Services do not supply or fit baby or infant/booster seats. Clients are able to supply their own seats, but the driver is not permitted to fit any seat. Clients must ensure the seat is correctly fitted accordance with the manufacturers fitting instructions, before moving off .At the end of the journey the client must remove the child/booster seat from the vehicle. Drivers cannot offer advice as to how to fit the seat, they are not trained in the installation and use of individual seats. There are no exceptions to this policy.
Child/infant/booster seats are required for children up to the age of 11 years. Children aged 14 years or over and younger children 1.5 meters or more in height must wear an adult seat belt.
Items Left in Car:
Our Chauffeurs will check for any items left by their passengers. Any items left by a passenger, our driver will be returned to the location of your choice however we will charge for that Journey.
Most of our vehicles carry mobile phones. Clients may use this facility providing it is safe to do so.UK calls will be charged at 80 pence per minute and International calls at £1.50 per minute.
Complaints/refund procedure:
In the unlikely event that you should have cause for complaint, any issues must be made in writing within 7 days. Our investigations will establish its validity and if necessary independent assessment will be made. If it is found that we have been at fault in not supplying the service that you have asked us to provide, then a refund may be applicable (non-refundable deposits excepted). All refunds will be made on an individual basis and any refund will be made appropriate to the nature of the complaint.
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